The importance of integrated comms in public safety drone operations

Communication is an essential element for any public safety operation. So why do so many public safety drones lack built-in communication tools? Why are loudspeakers and microphones treated as optional add-ons? Simply put–most drones are designed for purposes (inspections or construction) other than public safety.

At BRINC, we recognize that communication is vital for keeping communities safe. In an emergency, clear communication leads to safer and more positive outcomes by enabling rapid response and de-escalation. Plus, integrated or connected communication software on drones enhance operational efficiency, allowing officers to focus on other critical aspects of their mission. That’s why all BRINC drones come equipped with built-in 2-way communication, as well as public safety identifiers like red and blue lights and agency markings, that make it clear to the community who is speaking.

Effective Emergency Communication

During emergencies, public announcements can be quickly broadcast to entire neighborhoods using a single drone. BRINC drones feature a powerful loudspeaker that delivers clear audio from over 150 feet in the air. The text-to-speech function eliminates the need for an officer to speak directly into the microphone, and pre-recorded messages can be stored and replayed at the push of a button.

This functionality is particularly useful when locating missing persons, such as lost children or individuals with Alzheimer’s. Officers can rapidly communicate personalized messages to entire communities or provide specific instructions upon deployment of a lifesaving payload (glucagon, emergency floatation device, AED), improving the chances of a swift and safe recovery.

Negotiate. De-Escalate.

In a crisis negotiation, two-way communication is a game changer. A drone can announce law enforcement presence while also allowing negotiators to converse with relevant subjects from afar. This real-time interaction builds trust and facilitates safer resolutions. Plus, the text-to-speech feature enables officers to communicate in multiple languages, like Spanish or Mandarin, ensuring language barriers don’t stand in the way of a safe outcome. 

Often, the drone operator is not the negotiator. With BRINC drones, that’s not a problem. Any authorized personnel with a mobile device can access the communication system, allowing the pilot to focus on flying while the negotiator, who may not even be on-site, works to de-escalate the situation safely.

Transparency for the Community

Integrated drone communications also enhance transparency and strengthen public trust. Equipped with two-way communication, a siren, red and blue lights, and official agency markings, these drones ensure the public can clearly identify them as part of a public safety response. When a drone is overhead, there is no question that the information being shared comes directly from public safety personnel. To further reinforce trust, BRINC’s software automatically logs an audit trail of all recorded messages, capturing when and where the message was played and what was communicated. This detailed documentation supports post-incident reviews and enhances accountability.

Standardized Tools. Safer Outcomes.

Public safety officers have a history of improvising solutions to improve public safety when they don’t have the tools they need. For example, there are reports of officers strapping an Apple Watch to a drone during a hostage situation. However, using personal devices in the field creates risks—such equipment may be lost, damaged, or even submitted as evidence. Plus, valuable time is lost as the makeshift communication device is set up.

Ultimately, public safety drones that come equipped with integrated communication devices save time, money and lives.

The Future of Public Safety Drones

The technology available to public safety agencies has evolved significantly over the years, and drone solutions should evolve too. Drones are no longer a luxury—they are essential tools for modern public safety operations. However, to be truly effective, public safety drones must come equipped with the necessary communication tools to achieve safer and more efficient outcomes.

If your agency is looking to move from general-purpose drones with no built-in communication capabilities to BRINC public safety drones, see how you can easily make the transition here. Or if you’d just like to learn more about the BRINC Drone as First Responder program, get in touch with us here.