Frequently Asked Questions

All manufacturing and repair services are completed in the USA.

Due to the nature of our technology and the way it is used, we expect our operators to crash the system and put it in dangerous situations. To ensure our customers never have down time, we offer the BRINC Protection & Data Plan. The BRINC Protection & Data Plan is an annual service that offers unlimited repairs, spare propellers, spare parts, battery replacements, and two way communication data plan. This annual service also comes with a 1 day sustainment training, loaner program, and repair services on the BRINC accessory kit and repeater receiver box.

Simply call or email us and describe what happened. You can also log in to your customer portal and submit an RMA ticket that will go directly to our customer success team.

The LEMUR S offers secure and encrypted comms utilizing AES 128 and other proprietary technologies. Data only leaves the BRINC ecosystem when a physical connection is made to the hardware, further ensuring data security.

Yes. The LEMUR S is useful whenever you must search the interior of a structure.

There are no phone apps required, no forced firmware updates, and no forced grounding due to FAA airspace classification.

Yes. BRINC offers a one day familiarization course that comes included in the purchase of your system. BRINC also offers a three day basic ground school in Las Vegas, NV. or at your department’s desired location.

For maximum durability, the BRINC Ball’s internal electronics are housed in a state-of-the-art, shock-resistant resin material. This offers extreme durability, waterproofing and tamper resistance for critical operations.

All of the BRINC Ball features are just a call or text away, with no app required. For two-way communications, simply dial your BRINC Ball’s number to connect. Additional settings (e.g. volume or gain adjustment) or viewing status (e.g. battery life or viewing live location) can be controlled by texting the BRINC Ball’s number.

Yes, you can insert and manage your own SIM card.

The BRINC Ball features a total talk time of over 24 hours.

The BRINC Protection & Data Plan includes the following:

• Unlimited Repairs
• Unlimited Spare Propellers
• Unlimited Spare Parts
• Unlimited Battery Replacements
• Two Way Communication Data Plan
• Free Sustainment Training (1 day per year)
• Free Loaner Program
• Free Accessory Kit & Repeater/Receiver Repair

The 12-month period starts from the date of purchase and ends at 24:00 on day 365.

The plan is available in North America, EMEA, Japan, Indonesia, S. Korea, Thailand, New Zealand and Australia.

No. The plan covers one system and a system consists of a LEMUR S kit, accessory kit, and repeater/receiver box. The plan is linked directly to the serial number of your system.

No.

Our RMA team will send you a quote for repairs based on the damage, but a full aircraft replacement is $6,000.

You will be able to use your agency’s SIM cards and data plan. There is a SIM card slot on the side of the fuselage where you can install your own card.

If your agency purchases the plan, BRINC pays for the inbound and outbound shipping.

Yes. Our training curriculum is Nevada POST Certified.